Question 1

How do I schedule service?

Accepted Answer

Call (334) 297-9820, or submit a request through our online form and our team will get back to you soon. You can also request a new system estimate online.

Question 2

Do you provide estimates on new systems?

Accepted Answer

Yes. Contact us for a free quote on a replacement or new system — request a new system estimate or call (334) 297-9820.

Question 3

What areas do you serve?

Accepted Answer

We serve Phenix City, Smiths, Ladonia, Crawford, Fort Mitchell, Seale and Russell County in Alabama, and Columbus, Fortson, Midland, Upatoi and Muscogee County in Georgia. If your location isn’t listed, contact us to find out if we serve your area.

Question 4

Are you licensed?

Accepted Answer

Yes. Priority Indoor Comfort is a full-service, insured, licensed, and bonded air-conditioning contracting company, state-licensed by the Alabama Board of Heating, Air-Conditioning, and Refrigeration Contractors (Alabama #11016) and the Georgia State Construction Industry Licensing Board, Division of Conditioned Air Contractors (Georgia Reg. #CR109928).

Question 5

How often should I service my HVAC system?

Accepted Answer

Sign up for a maintenance plan and ensure maintenance is performed each spring and fall. Preseason prevention can help lessen future costly repairs, and regular maintenance increases the life of your system. Heat pumps should be serviced at least every year.

Question 6

How long should my system last?

Accepted Answer

A typical system stays in working order for 10 to 15 years, assuming that you are taking care of it with regular servicing. Heating and cooling equipment should be considered an investment in your home that should last 10 years or longer.

Question 7

Do you install and service ductless mini-split systems?

Accepted Answer

Yes. We install, repair, replace and service ductless AC and heating systems, including multi-zone mini-splits for rooms that go unused or homes where family members fight over the temperature. See our ductless services .

Question 8

What brands do you work with?

Accepted Answer

We work with all kinds of brands including Trane, Lennox, Ruud, Goodman, and more. Learn more about Rheem and Goodman systems, and the Nest Learning Thermostat .

Question 9

Can you help with indoor air quality?

Accepted Answer

Yes. We offer air purifiers , filtration , humidification , whole-house dehumidifiers and ventilation services, plus our free Filter Fetch filter-reminder program.

Question 10

Do you offer financing?

Accepted Answer

Yes. Priority Indoor Comfort offers a variety of flexible financing options with low monthly payments, low interest rates, flexible terms and speedy credit decisions, including many $0 down payment plans on some repairs and new equipment. Alabama Power customers may also qualify for low-interest loans. See our financing page .

Question 11

What forms of payment do you accept?

Accepted Answer

In addition to our financing programs, Priority Indoor Comfort proudly accepts Visa, MasterCard, American Express and Discover Card.

Question 12

Do you have any current promotions?

Accepted Answer

Contact us to receive a list of current promotions, or sign up for our newsletter for occasional promotions and updates. See our promotions page .

Question 13

Do you offer maintenance plans?

Accepted Answer

Yes. We offer a variety of flexible options for HVAC maintenance plans, with maintenance performed each spring and fall. Learn more or contact us to discuss plans and service.

HVAC answers, in plain English.

Service & Scheduling

Heating & Cooling

Pricing & Financing

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